Ordering Info / Terms of Service
Terms of Service
Alabama Peanut Co. currently offers the option to pickup your online order from our shop at 2016 Morris Avenue, Birmingham, AL 35203 during business hours. Come on in the shop and we will have your order ready.
All UPS Nexr Day Air orders placed on a weekend will ship out the next business day.
At checkout, the shipping methods shown are priced directly from our shipping partners based on the weight and packaging required to ship your full order. We will prepare and pack your order as soon as possible and your account will be updated via email with tracking information as soon as the status of your order changes.
At this time, Alabama Peanut Co. only ships to the continental U.S. Please see the below map with the UPS Shipping Zones with an estimated shipping time.
RETURNS & REFUNDS POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.